Privacy Policy

1. Controller and Contact Information

1.1. Personal Data Processing Controller: SIA Lotos Pharma, registration number 40103638962, registered address: Pērnavas iela 1-39, Rīga, LV-1012.

1.2. Contact Information: For questions about personal data processing, please use the email veikals@lotos-pharma.com or visit our registered address.

2. Personal Data Processing

2.1. Understanding and Consent: By using our online store services and purchasing goods, you agree to the processing and storage of your personal data.

2.2. Legal Basis for Processing: SIA Lotos Pharma commits to processing only personal data necessary for business operations, compliance with legal requirements, contractual obligations, and ensuring legitimate interests. Processing is conducted in accordance with the EU General Data Protection Regulation and Latvian legislation.

2.3. Security Measures: We have implemented technical and organizational measures to ensure the security of personal data against accidental disclosure, alteration, or unlawful processing.

3. Purposes of Personal Data Processing

3.1. Identification and Invoicing: To identify you as a customer and goods recipient, issue invoices, ensure delivery, and fulfill other obligations, we process your name, surname, phone number, email address, residential address, and billing information.

3.2. Communication: To send you transactional and administrative communication materials, such as purchase confirmations, reminders about incomplete purchases, or detailed information about delivery, we process your name, surname, and email.

3.3. Responding to Inquiries: To respond to inquiries made through our website’s contact section, by phone, or electronically, we process the personal data you voluntarily provide – name, surname, phone number, and email address.

3.4. Marketing Materials: To send advertising materials based on your interests, with your consent, we process your name, surname, email, phone number, and website visit history.

3.5. Lotteries and Contests: When participating in lotteries or contests organized by us, we process your name, surname, email, and phone number. By choosing to participate, you consent to the processing of your personal data.

4. Personal Data Retention Period

4.1. We will retain your personal data for as long as necessary to fulfill the aforementioned processing purposes, unless a longer retention period is required or permitted by law.

5. Transfer of Personal Data

5.1. Within the Company: We may share your personal data within the SIA Lotos Pharma group.

5.2. To Partners: To fulfill our obligations to you, we may transfer your personal data to partners and data processors who carry out the necessary data processing on our behalf (e.g., IT infrastructure providers, marketing agencies, courier services).

5.3. To Law Enforcement: Upon request, we may share your personal data with state and law enforcement authorities to protect our legal interests.

6. Your Rights Regarding Personal Data Processing

6.1. Under the General Data Protection Regulation and Latvian law, you have the right to:

• Access your personal data and receive information about its processing.
• Correct inaccurate, incorrect, or incomplete personal data, or correct it yourself by logging into your profile.
• Delete your personal data (“right to be forgotten”) unless we are legally required to retain it.
• Withdraw previously given consent for data processing.
• Restrict the processing of your data – the right to request a temporary halt in processing all of your personal data.
• Lodge a complaint with the Data State Inspectorate.

6.2. You can submit a request to exercise your rights by filling out a form in person at our office at Plieņciema ielā 16, Mārupe, LV-2167, presenting an identification document (passport or ID card), or by submitting a request electronically using a secure electronic signature.

7. Cookie Policy

7.1. Use of Cookies: Our website uses cookies to ensure its functionality, improve site performance, and analyze user behavior.

7.2. Types and Use of Cookies:

• Session Cookies: Stored until the session ends and used to provide services requiring verification.
• Persistent Cookies: Stored on the device for an extended period and used to remember user settings.
• Third-Party Cookies: Provide statistical data and personalized advertising, collected by third parties such as Google Analytics.

7.3. Google Services: In addition to the controller’s cookies, our website uses Google services, which may collect and process personal data to provide personalized services, such as displaying relevant ads and analyzing visitor activity. For more information on how Google processes your data, visit Google’s Privacy Policy.

7.4. Consent and Opt-Out: You can change your cookie settings in your browser, but this may affect the site’s functionality.

8. Receiving Emails

8.1. Receiving News and Offers: You may receive emails from the www.lotos-pharma.com online store, as we wish to exercise our legitimate right to offer products to customers and potential customers. All those who have expressed a desire to receive news will also receive them.

8.2. Abandoned Cart Notifications: We send notifications about abandoned shopping carts in accordance with the legitimate rights to offer products of interest.

8.3. Basis for Sending Emails: The basis for receiving promotional emails is a previous order made in our online store, in accordance with Section 9 of the Information Society Service Act:

• Commercial messages are sent about similar products or services offered by the service provider.
• The recipient has not objected to further use of their email address.
• The recipient is provided with a clear, free option to unsubscribe from further emails with every promotional message.

8.4. Unsubscribing from News: If you wish to unsubscribe from receiving news and promotions, email veikals@lotospharma.com, and we will make the necessary changes.

9. Changes to the Privacy Policy

9.1. We may make changes to the Privacy Policy at any time without prior notice. Changes take effect upon being published on the website. We encourage you to periodically review this policy to stay informed of the current terms.

Last updated on November 4, 2024.